Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed through sekeystore.com and shipped within the United States.

1. Shipping Locations

We currently ship to eligible addresses within the United States.

Shipping availability is confirmed during checkout. We do not ship to an address when the checkout system does not accept that destination.

2. Order Processing Time

In-stock orders are normally processed for shipment within 3 business days after payment authorization.

Business days are Monday through Friday, excluding United States federal holidays.

Orders placed after the daily cutoff time, on weekends, or on holidays begin processing on the next business day.

Processing time is the period required to prepare the order for shipment. It is separate from carrier transit or delivery time.

3. Estimated Delivery Time

After shipment, estimated carrier transit time is normally 3 to 7 business days.

Delivery estimates are not guaranteed arrival dates. Weather, carrier disruptions, peak seasons, address problems, natural disasters, and other events outside our reasonable control may cause delays.

Any delivery estimate displayed on a product page, cart, checkout page, order confirmation, or shipping confirmation should be read together with this Policy.

4. Shipping Charges

Available shipping methods and applicable shipping charges are displayed before you submit payment at checkout.

Any optional expedited shipping charge will be clearly displayed before the order is completed.

Applicable sales tax is calculated separately where required.

5. Order Confirmation and Tracking

After an order is submitted, you should receive an order confirmation email.

When tracking information is available, we will send a shipping confirmation containing the carrier and tracking number.

Tracking information may take 24 to 72 hours after shipment to begin displaying updates.

6. Shipping Delays

We maintain processes intended to ship orders within the time stated at purchase.

If we learn that we cannot ship an order within the promised period, we will provide a delay notice with a revised shipping date and instructions explaining how you may:

  • consent to the revised shipping date; or

  • cancel the delayed order for a prompt refund.

If no shipping period was stated at purchase, we will process the order in accordance with applicable law.

7. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately at info@sekeystore.com if an address is incorrect.

We cannot guarantee that an address can be changed after an order enters fulfillment. Additional carrier or reshipping charges caused by an incorrect customer-provided address may be charged to the customer where permitted by law.

8. Multiple Packages

An order may be shipped in more than one package. Packages may arrive on different dates and may have separate tracking numbers.

9. Lost, Stolen, or Missing Packages

If tracking shows no delivery and the package appears delayed or lost, contact us at info@sekeystore.com.

If tracking shows delivery but you cannot locate the package:

  • check the delivery location and surrounding area;

  • check with household members, neighbors, building staff, or reception;

  • allow up to 48 hours for an early carrier delivery scan; and

  • contact the carrier when appropriate.

We will assist with a reasonable carrier investigation. The final remedy will depend on the investigation, applicable law, and the circumstances of the delivery.

10. Damaged Packages

If a package or product arrives damaged, retain the product, original packaging, shipping label, and carton.

Contact us promptly at info@sekeystore.com with your order number and clear photographs of the damage.

11. Contact

Email: info@sekeystore.com