RETURNS AND REFUNDS POLICY
This Returns and Refunds Policy applies to purchases made through sekeystore.com and shipped to customers in the United States.
1. 30-Day Return Period
You may request a return within 30 calendar days after the date your order is delivered.
To be eligible for a discretionary return, the product must be:
• unused and in substantially the same condition in which it was received;
• complete with all parts, accessories, manuals, labels, and original packaging; and
• accompanied by proof of purchase or a valid order number.
Opening the shipping carton solely to inspect the product does not automatically make the product ineligible for return. Products showing use, damage, missing parts, contamination, unauthorized modification, or excessive wear may be refused or may be subject to a reasonable deduction from the refund where permitted by law.
2. Order Changes and Cancellations
Please contact us as soon as possible if you need to cancel an order, change an address, or change an item.
We will make reasonable efforts to process requests received before an order has been shipped, but cancellation or modification is not guaranteed. If the order has already entered fulfillment or has been shipped, the order must be handled under the return process below.
3. Return Authorization Required
Before returning any product, contact us at info@sekeystore.com and provide:
• your order number;
• the product and quantity being returned;
• the reason for the return; and
• photographs or video when the product is damaged, defective, incomplete, or incorrect.
We will provide return instructions and, where applicable, a return authorization or prepaid return label.
Do not send a product to any address displayed on our website without receiving return instructions. Unauthorized returns may be delayed, refused, or returned to the sender.
4. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at info@sekeystore.com. Include your order number and clear photographs or video showing the issue and the shipping packaging.
After reviewing the claim, we may provide replacement parts, replace the product, arrange a return, or issue a refund, as appropriate.
When the return is caused by our error or by a verified product defect, we will provide a prepaid return label or otherwise cover reasonable authorized return shipping costs.
Nothing in this Policy limits any rights or remedies available under applicable law.
5. Discretionary Returns
For returns based on preference, accidental ordering, size, color, or another reason not caused by a product defect or our error, the customer is responsible for return shipping costs.
Original outbound shipping charges, expedited shipping charges, and other optional delivery charges are non-refundable unless the return results from our error, a verified defect, or applicable law requires otherwise.
6. Final-Sale and Non-Returnable Items
Discounted or promotional products remain eligible for return unless the product was clearly identified as “Final Sale” before purchase.
The following items are not returnable except where required by law:
• gift cards;
• customized or personalized products;
• products marked “Final Sale” before purchase;
• products that have been materially altered or damaged after delivery;
• products presenting a health, safety, or contamination risk after use.
A product that is damaged, defective, misdescribed, or incorrectly supplied is not excluded merely because it was discounted or marked Final Sale.
7. Exchanges
We do not guarantee direct exchanges.
The fastest way to obtain another color or model is normally to return the original product and place a separate order after the return is approved.
Replacement of a defective or incorrect product will be handled separately under Section 4.
8. Refund Processing
After we receive and inspect an authorized return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, normally within 10 business days after approval.
Your bank, credit card issuer, PayPal, or other payment provider may require additional time to post the refund.
If more than 15 business days have passed since we confirmed that your refund was issued, contact us at info@sekeystore.com.
9. Refund Deductions
Where permitted by law, we may deduct from the refund:
• missing parts or accessories;
• damage caused after delivery;
• cleaning, repair, or repackaging costs resulting from use beyond reasonable inspection; or
• unauthorized shipping charges charged to us.
We will explain any deduction before completing the refund.
10. Contact
Email: info@sekeystore.com
