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| Q | What is the maximum load capacity of this wagon? |
| A | This outdoor wagon has a large capacity of 135L and a high load capacity of 150KG, allowing you to carry bulky or heavy loads in one go, making transport easier. |
| Q | Does this wagon really work well on all terrains? |
| A | The wheels of this wagon are 5 inches wide, increasing the contact area with the ground, making it easy to handle soft terrain. Additionally, the PVC material makes the wheels more durable. |
| Q | If I am a woman or elderly person, is this wagon suitable for me? |
| A | Our wagon is easy to operate and very convenient for transporting heavy household items over short distances. Therefore, it is definitely suitable for everyday use by children, adults, women, and the elderly when going out. |
| Q | How does this wagon make my life easier? |
| A | Compared to traditional wagons, our product requires no assembly. It is foldable and easy to carry. The handle can be adjusted to fit your height, and the anti-tip device reduces the need to bend over. |
We offer a cancellation policy within 24 hours of placing the order and a 30-day return policy. You can apply for an order cancellation within 24 hours of placing the order and return the item within 30 days of receiving the product.
You can contact us via email to cancel the order or change the shipping details and items within 24 hours of placing the order.
For orders that have been shipped, please contact us via email to initiate the return process.
The product must remain in its original condition, unused, with intact labels, and placed back in its original packaging. You will need to provide proof of purchase. Please contact us via email at info@sekeystore.com to start the return process.
If the product is defective, damaged, or incorrect, please contact us immediately. For returns due to product quality issues, we will cover the return shipping costs.
If the return is not due to a product quality issue, we can provide a return address, but the return shipping costs will be borne by you. Gift cards are not eligible for return.
Customers in the EU have a 14-day cooling-off period.
Refunds will be processed within 10 business days of receiving and inspecting the return via the original payment method. If more than 15 business days have passed without receiving your refund, please contact us at info@sekeystore.com.
For more details on our return policy, please visit the policy page...
We have local warehouses in countries such as the United States, Germany, Japan and others making every effort to ensure that orders are processed and delivered in a short time.
We also offer a variety of delivery methods including standard delivery express delivery and self-pickup services along with flexible transportation services.Users can clearly view shipping details on the checkout page.
| Q | How much can this wagon load? |
| A | Our wagon can hold 19 catons of water(500ml each, 16 botles);it can also carry 4 adult golden retrievers and 2 golden retriever puppy. |
| Q | May I ask whether this wagon really works well on all terrains? |
| A | The wheel is 4 inches wide, which alows the surace ofthe tire to gain a lanrger contact area with the ground, handing with sot geological conditions easily, at the same time, PCV material makes the wheels more durable. |
| Q | If I am a lady or an elderly person, will this wagon be suitable? |
| A | Ourwagon is simple to operate. providing areat convenience to carry heavy household tems in short distances, therefore it is defnitely suitable for children adults, ladies and the elders in their daily use when going out. |
| Q | How does this wagon make my life easier? |
| A | Compared with traditional wagons, our product don't need assembly. lt is collapsible and easyto-cary. The handle can be adusted according to your height the anti-fall device allows you to bend less. |
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